CM JANSUNWAI
Public Grievance Redressal Portal · Government of Arunachal Pradesh
Public Grievance Redressal Portal · Government of Arunachal Pradesh
An integrated, citizen-first grievance redressal platform launched by the Government of Arunachal Pradesh to bring transparency, accountability and speed to public service delivery.
Since 2022
Non-redressal of grievances is one of the most common frustrations citizens face while dealing with government departments. In a landmark decision, the Government of Arunachal Pradesh launched the CM Jansunwai portal — a single integrated system for online grievance redressal.
Through this portal, citizens can file grievances from anywhere, track their progress in real time, receive responses within a stipulated time, and escalate to an appellate authority when required. Every complaint, from any source, reaches the concerned department on a single platform — improving access, redressal and monitoring.
The principles that guide every line of code and every policy decision behind this portal
To establish a responsive, citizen-centric grievance redressal system that ensures timely resolution of public concerns and strengthens the bond between the administration and the people of Arunachal Pradesh.
To be the most trusted platform for citizen-government interaction in the North East — setting new standards in transparency, accountability and digital public service delivery.
Zero unaddressed grievances. Every complaint acknowledged within 3 working days, resolved within 30 days, with a clear escalation path and continuous citizen feedback driving reform.
The Jansunwai platform was designed around a set of clear, measurable objectives — each one aimed at removing friction between citizens and their government.
Designed around the citizen journey, not internal process maps.
Enterprise-grade encryption, CSRF protection, and audit logging.
Live dashboards help departments improve response times.
WCAG-aligned interface with font controls and keyboard navigation.
Measured in real numbers, updated in real time from our database
Grievances Received
Resolved
Departments Onboard
Districts Covered
Key milestones in the evolution of the CM Jansunwai platform
CM Jansunwai portal launched by the Government of Arunachal Pradesh as the state's unified grievance redressal platform.
Full geographic coverage — from Tawang in the west to Changlang in the east — with district-level nodal officers assigned.
Dedicated appellate authority mechanism added so citizens can escalate dissatisfactory resolutions in a single click.
Portal redesigned with a responsive, accessible interface, faster load times, and font-size controls for every user.
Live dashboards for departments and an open data API powering transparent performance reporting.