Every citizen has the right to a second review. If you are not satisfied with how your grievance has been handled by the concerned department, an independent senior officer will examine your case afresh through the appellate mechanism.
What Is It?
Independent second review of your grievance
When to Appeal?
After department reply, within 30 days
Cost
Completely free of charge
Reply Time
Within 30 working days
Right to Appeal
Who They Are
A Senior, Independent Reviewer
An Appellate Authority is a senior officer — independent of the original handling officer — appointed by each department to hear appeals from citizens who are not satisfied with the first-level response.
Fresh, impartial review of the facts and the action already taken.
Direct communication with the complainant for clarifications.
Power to direct the department to reconsider, re-open or re-address.
Time-bound written order — you receive the final appellate decision on the portal.
When Should You Appeal?
You are entitled to file an appeal in any of the following situations
Unsatisfactory Reply
The action-taken report does not address your core issue, or the remedy is incomplete or unreasonable.
Wrongly Rejected
Your grievance was marked "Rejected" but you believe it falls within the portal's scope.
No Response at All
The department has not responded within the stipulated time (30 days for standard cases).
Generic or Duplicate Reply
The reply appears to be a copy-paste or does not match the facts of your specific grievance.
Procedural Error
The department did not follow its own stated procedure or statutory requirement.
Partiality or Bias
You reasonably suspect bias, conflict of interest or inaction on the part of the handling officer.
How to File an Appeal
The appeal is entirely online — no paperwork, no queue.
Step 01
Log In & Open Grievance
Sign in to the portal and open the closed grievance from your dashboard.
Step 02
Click "Appeal"
Tap the Appeal button on the grievance detail page — visible after department reply.
Step 03
State Your Reason
Briefly explain why the reply is unsatisfactory. Attach any additional documents.
Step 04
Appellate Decision
The appellate officer reviews, may seek clarifications, and issues a written decision.
Appellate Timelines
The appeal process is fully time-bound
30Days
Window to Appeal
You have 30 days from the department's reply to file an appeal. Beyond this, the case is considered closed.
07Days
Appeal Acknowledgement
The appellate authority acknowledges receipt and assigns a review officer within 7 working days.
30Days
Written Decision
The appellate decision is communicated within 30 working days from the date of appeal registration.
60Days
Complex Appeals
For appeals requiring site visits or inter-departmental inputs, a reasoned extension up to 60 days may apply.
Directory of Appellate Authorities
Senior officers designated to review appeals across departments
Showing 0
Appellate Authorities Being Published
The designated appellate authorities for each department are being onboarded to the portal and will appear here shortly.
Meanwhile, you can still file an appeal on the closed grievance from your dashboard — it will be automatically routed to the concerned officer.
Right to Appeal