CM JANSUNWAI
Public Grievance Redressal Portal · Government of Arunachal Pradesh
Public Grievance Redressal Portal · Government of Arunachal Pradesh
A simple, transparent and time-bound process — from the moment you file a grievance to the day it is resolved. This page explains every step, every timeline, and every right you have as a citizen.
Every citizen of India
100% Free of charge
Within 3 working days
Within 30 days (standard)
A simple, visual walk-through of what happens from the moment you click "Submit Grievance"
Create your free account using a valid mobile number and email. An OTP is sent for verification.
Select the concerned department, fill in the description, and upload any supporting documents (max 10 MB).
Instantly get a unique GR/YYYY/MM/NNNNN reference number by SMS & email. Use it to track status anytime.
The grievance is instantly forwarded to the nodal officer of the selected department — no queues, no middlemen.
The department reviews, investigates and updates the status. You receive notifications at every major step.
Once the department closes the grievance, you will see the official action-taken report. Not satisfied? You can appeal in one click.
Every grievance is governed by a clear SLA. Here's what you can expect, in days.
Every grievance is acknowledged by the department within 3 working days of submission.
An initial action-taken update is shared with the complainant within 15 days.
Most grievances are resolved and closed within 30 days from the date of filing.
For cases involving multiple departments or investigations, resolution may extend up to 60 days with updates every fortnight.
A quick guide to what can (and cannot) be filed as a grievance on this portal
Every grievance moves through clearly-defined states. Here's what each one means.
Your grievance has been received and is in the queue to be assigned to the concerned nodal officer.
The department is actively reviewing, verifying, or taking action on your grievance.
The grievance has been addressed. Details of the action taken are visible on your dashboard.
The grievance does not fall within the scope of this portal. Reason and remedy is shared with you.
Keep these handy for a smooth, one-go filing experience. None of them are mandatory except the first two.
Name, mobile & email — verified once, reused forever.
A simple description of what went wrong and where.
Photos, PDFs, letters — up to 10 MB each.
District or block involved helps faster routing.
A two-level review mechanism ensures every citizen has the right to a second look at their case.
Initial response comes directly from the nodal officer of the concerned department. Most grievances are settled here.
If the reply is unsatisfactory, click Appeal. An independent senior officer will re-examine the case.
For matters of high public interest or grave administrative lapses, the grievance is flagged for review by the Chief Minister's Cell.
When you file a grievance through this portal, you are entitled to…
Your personal details are protected and shared only with the officer dealing with your case.
You can see every action taken on your case, who took it, and when — on one screen.
Every grievance closure is accompanied by a written action-taken report from the department.
If the response is unsatisfactory, an independent appellate review is guaranteed.
Use the portal in English or Hindi — whichever you are comfortable with.
Font-size controls, keyboard navigation and high-contrast design for every user.